Help

Here you will find a detailed description of how the gSignature application works, how to use the various functions and practical tips.

How to get started? First steps

Integration with Google Workspace and placement of the first signature.

Update employee data;Update data based on Google Workspace; Import data from CSV file.

Add, edit and install signatures;Manage signatures, assign to groups, units and the entire domain.

Detailed, technical support or everything you want to know about the application

Detailed descriptions of what you can do, where you can do it in the app and practical tips

Short video tutorials

Frequently Asked Questions (FAQ)

If you do not know the answer to your question, please contact us

Help - Using the application
Can the employee set the footer himself?

Yes employees have this option. You, as the application administrator, decide whether they should have access to such an option and to what extent, e.g. whether they can also update their data such as phone number, position, profile picture, etc.

What data syncs automatically between GW and the app?

The defaults are first name, last name, email address, as well as business phone, cell phone, position and department.

Are there any restrictions on the characters in the footer?

Yes, Gmail's API allows you to upload footers that are no more than 10,000 characters long.

Can I delete an employee account in gSignature?

Directly in gSignature, no, because the status of accounts is downloaded from Google Workspace automatically. If an account is deleted in GW it will automatically be removed from gSignature, thus also from the paid subscription.

What if I don't have my data completed in Google Workspace?

If, in addition to your name and email address, you need to add additional information, such as your position or phone number, or other data that is not in Google Workspace, you can do it in 3 ways. The first is to complete the data in GW, but you must have the automatic synchronization option enabled in "Settings" - Advanced to have the data automatically saved in the application. The second way is to edit the employee's file directly in the "Employees" tab and save this data at the gSignature level. The third fastest way is to do an export of the synchronized data in the "Employees" tab. - The function "Get Report" saves them to a CSV file, then fill in the necessary data, and import such saved file further as CSV with the function "CSV import" in the "Employees" tab. Alternatively, you can import your own CSV file with the data, making sure that the column names match those used for dynamic variables.

Is it possible to add more administrators?

Yes, you can add additional administrators, after logging into the application in the "Admins" tab, enter the email address of the person to whom you want to give rights.

Can an employee edit his or her own data?

Yes, if the administrator agrees, after logging into the application, in the "My account" tab, he has the opportunity to edit his own data.

I have multiple domains, they will also be included in gSignature?

Yes, you just need to submit the full names of additional domains to us and they will also be visible in gSignature.

Can I reinstall signatures to excluded addresses?

Yes, if we excluded the employee in the gSignature application then at any time we can unblock the installation of signatures for him, for example, in 3 weeks we want him to use the application, it is as possible. On the other hand, it should be remembered that once a signature is installed from within the application, it is no longer possible to exclude it - which is why it is so important to determine the excluded people before installing the signatures for the first time.

What does it mean to have an address excluded from footers in gSignature?

An address excluded from footers and, more specifically, from the central management of signatures is one that is downloaded from Google Workspace, which will not receive signatures broadcast by gSignature. These are mostly technical addresses. A footer-excluded address is also a subscription-excluded address, so you can reduce your gSignature consumption costs.

What addresses can be excluded from footers and when?

You can exclude any addresses as long as there is no signature installed on them. Exclusion is worth doing at the very beginning, when we have not yet installed a footer to anyone, for example, excluding technical addresses. Most often exclusion is performed to reduce costs because excluded addresses do not count towards a paid subscription. However, addresses cannot be excluded when they already have a signature installed.

Can I have multiple footers on my email address?

Unfortunately, only one project, at the same time on one address, you can instead have different signatures on different email aliases.

Does the app automatically set signatures in Outlook?

The application does not have access to Outlook to centrally set the signature, while each employee can download their footer in HTML format and put the unified signature in Outlook on their own.

Should the data be completed in Google Workspace or in gSignature?

There are two options for completing employee data:You can upload the csv file directly to the gSignature application (under the "Employees" tab) or complete the data manually in Google Workspace. The application has the ability to record any change and update signatures accordingly when data in Google Workspace changes.

How can the application be tested?

All you need to do is create a test account, using the registration on our website

Didn't find a solution or answer to your question?

See documentation for more help or send us a message. Write which topic you are interested in or what issue you need help with.